INFORMATION ON SHIPPING AND REFUNDS
Shipping by express courier in 24/48 hours throughout Italy.
Orders will be prepared and shipped in 1/2 working days.
The rates applied including VAT are €9.90 for Europe and €19.90 for shipments within United States with no weight or volume limits, free over €200.
MONEY BACK GUARANTEE
If you do not like the products you bought or have changed your mind, you can return them to us and we will refund you 100% of what you spent, minus shipping costs.
Find out how:
Contact, within 14 days of receipt of the goods, our customer service by e-mail (firstname.lastname@example.org) and state your name and surname, address, telephone number, shipping number and date, your wish to withdraw from the purchase, description of the returned goods and the amount paid, and IBAN for any refund of the amount paid. You will receive a RETURN AUTHORISATION document which you must print out and include in the shipment.
The purchased goods for which you intend to take advantage of the right of withdrawal must be intact, in perfect condition and returned in the original packaging complete in all its parts. The right of withdrawal does not apply to sealed consumable products that have been opened by the consumer.
Shipping costs relating to the return of the goods shall be borne by the customer, who shall be fully responsible for them until the certificate of receipt c/o the seller's premises, and the seller shall not be liable in any way for any damage, theft or loss due to uninsured returned shipments.
The shipment of the goods to be returned must arrive complete with the return authorisation number c/o the seller's premises within 10 days of the communication of the return authorisation number; otherwise the shipment will be refused.
On arrival, the goods will be examined to assess any damage or tampering (e.g. use even if only for testing). In the event that the condition of integrity of the returned goods is found to be lacking, the right of withdrawal shall be totally forfeited and the customer may decide whether to have the goods sent back, at his/her own expense.
For any dispute on the right of withdrawal, the provisions of DL 206/2005 "Consumer Code" shall apply.